Data Deletion Instructions

How to delete data & account from inside the app:

Follow these steps to delete data within the app:

• Step 1: Launch any of our apps.
• Step 2: Go to Settings.
• Step 3: Click on Delete Account.
• Step 4: The app will ask you some verification questions.
Once you do that, your request is submitted, and your data will be deleted from our servers. The data on the servers is deleted immediately. But some data in cache might take 1 day to clear;

How to make a request for data deletion:

You can reach out to us at support@zeemist.com with your user-id or Facebook-id to request the deletion of your data from our servers. Deleting data might take up to 30 days after the request. You will receive an email once your data has been successfully removed from our servers.

Steps to Retrieve Your User ID:

To get your user-id, follow these steps:

• Step 1: Launch any of our apps.
• Step 2: Go to the app dashboard.
• Step 3: Click on your profile pic to see your profile details.
• Step 4: There will be a visible field with "user-id: xxxxx". You can take a screenshot or mention this user-id in the email.

To find your Facebook-user-ID for apps on Facebook, please check Facebook's documentation or help pages.

Other Data Requests

If you wish to access, correct, or request the transfer of your personal data, please contact our support team at:
Email: support@zeemist.com

In your email, please provide the following details:

• Full Name: The name associated with your account.
• User ID or Facebook ID: Your unique in-game identifier, which can be found by following the steps listed above.
• Description of Request: Specify whether you are requesting access to your data, a correction, deletion, or transfer of your data.

FAQs about your data

What data is collected by Zmist Games?

For details on the information Zmist Games collects and stores, please see our Privacy Policy.

How long does it take to process a data deletion request?

Data deletion will be completed within 30 days of the request.

How will I know when my data copy or deletion request is complete?

When you delete your account within the app, the data will be deleted within 1 day of account deletion. If you send us an email, we will notify you by email when your request is complete.

If I delete my account for one Zmist game, will it affect my accounts for other Zmist games?

In most cases, deleting one game account will not affect another. However, in some situations, game account data is shared across multiple games and cannot be deleted for just one game. When that is the case, your other Zmist games might be affected.

What if I want to delete data for multiple Zmist games?

You must request data copies and deletion on a game-by-game basis.